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IT Associate in Philipsburg, Montana

Job Details

  • Date Posted: March 17, 2022
  • Location: Philipsburg, Montana
  • Company: The Ranch at Rock Creek
  • Job Type: Full Time
  • Housing Offered: Yes
  • Experience: Some experience required

Company Contact

  • Website:
  • Email: [email protected]
  • Phone: (877) 786-1545
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The Information Technology Associate is responsible for offering support for all onsite information technology needs, quality, security, and delivery of information technology systems and services to both the property and its guest. Install and maintain computer hardware, software, and networks and manages and provide hardware and software maintenance.

Essential Duties and Responsibilities

  1. Test, implement, and monitor servers, including database, email, file/print, and backup servers and their associated hardware and software.
  2. Assist management and staff with the daily functions of IT hardware & software. Address guest impact issues immediately.
  3. Assist in performing server and security audits, systems backup procedures, and other recovery processes in accordance with the company disaster recovery and business continuity strategies.
  4. Maintain the company LAN and email server, wireless networks from a hardware and software perspective
  5. Acts as the first responder to onsite technology incidents and requests. Troubleshoot and resolve hardware, connection, printer, and software issues reported to the Help Desk. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  6. Assist in constructing technology guidelines and safeguards of the company assets.
  7. Upholding the IT guidelines for employees which dictate proper use of computers, peripheral devices, telephones, intranet/internet, and all records centers.
  8. Is the prime point of contact in securing the technical equipment for the company.
  9. Maintains telecommunications and network resources to optimize workforce efficiency.
  10. Support and troubleshoot any issues with property operational systems connected to the internet, computer, phone, AV equipment.


  1. Strong knowledge of Microsoft Operating Systems including Windows Server 2008, Windows 7 and Windows XP, Microsoft Office 2007 and 2010, and Office 365.
  2. Knowledge of AV systems: troubleshooting and setup
  3. Strong knowledge of networking concepts and applications.
  4. Knowledgeable about wireless technologies.
  5. Experience administering a Microsoft exchange environment.
  6. Experience in network security and best practices.
  7. Previous hotel experience desired and preferred.
  8. Experience with payment technologies, mobile payments, POS encryption banking software system ( CC processing), and PCI compliance rules.
  9. Valid driver’s license and clean driving record.