Customer Service Manager of Boat Services needed at southern Utah Adventure Lodge

Job Details

  • Date Posted: September 23, 2020
  • Location: , Lake Powell, UT
  • Company: Ticaboo Lodge
  • Job Type: Full Time
  • Salary: TBA
  • Experience: 0-2 yrs

Company Contact

  • , Lake Powell, UT
  • TBA

Ticaboo Lodge

Ticaboo Lodge Utah

The Boat Services Customer Service Manager role is a multifaceted working role that actively participates in customer service for repair, storage, launch/retrieval, decontamination and detailing of customer pleasure and house boats, while managing a parts and service staff. This role also drives customer service, financial success and cost control through basic business practices.


  • Valid Driver’s License and satisfactory driving record
  • Possesses excellent oral and written communication skills
  • Projects a professional demeanor to guests and internal guests at all times
  • Has the ability to lead people at work and off in a unique living remote environment
  • Prior Safety program management
  • Prior people, financial and cost control management and P&L familiarity
  • Additional mechanical or electrical certifications related


  • Understanding of how to provide excellent customer service daily
  • Manages, coaches and positively motivates people daily
  • Reviews sales, and costs daily and reports them to General Manager
  • Handles sensitive financial information and payments daily
  • Compares current to historical financials to measure performance
  • Exercises excellent face to face sales and customer service ability
  • Able to be trained/proficient on boat management software
  • Uses computer (MS office) and phone daily proficiently to communicate to guests, and co-workers
  • Exercises ability to prioritize tasks, deadlines urgent needs daily
  • Implement and monitor OSHA safety protocol and company safety programs
  • Understands (through training) boat services and customer needs
  • Basic mechanical knowledge applied daily
  • Reads and interpret electrical diagrams, sketches, written technical instructions and manuals
  • Working knowledge of trade mathematics and formulas
  • Stays calm and focused under pressure and when multitasking Competency Statement(s)

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About Ticaboo:
Ticaboo Lodge is base camp to southern Utah adventure, away from the crowds, buses, and long lines. Enjoy boating, fishing, hiking, biking, canyoneering, rock hounding, or off-roading. Ticaboo Lodge takes the roughing out of adventure with comfortable accommodations, and adventure center that offers shuttles, guided tours including, ATV excursions, canyoneering trips, and photography workshops on Lake Powell. Or for those who prefer doing it on their own, you can rent UTVs, boats, wave runners, kayaks, SUP paddleboards, mountain bikes, and other outdoor gear.