- Date Posted: January 11, 2022
- Location: Playa del Carmen, Mexico
- Company: Rosewood Hotel Group
- Job Type: Full Time
- Salary: Competitive
- Housing Offered: No
- Experience: 1–2 yrs
- Website: https://www.rosewoodhotelgroup.com/en-us/careers/our-culture
Rosewood Hotel Group is looking for an experienced Bellman to work at the beautiful beaches of Playa del Carmen.
Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.
RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
. • Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.