Resident Manager needed at Adventure Hostel in Colorado ~ $25k-$33k

ColoRADo Adventure Hostel is looking for a Resident Manager to lead our team of up to 10 employees and volunteers, manage the day to day operations, and work closely with the owner in strategic planning for our mid-sized hostel.

About the Position:

Start Date: November 2020

Deadline to Apply: December 2020

Compensation:

• $25-33k annual salary
• Free housing, utilities, wifi
• All benefits and amenities available to guests
• Opportunity for commission and bonuses
• 2 weeks paid vacation after 1 year
• Reports to: Owner

Requirements:

Must have previous hostel, hotel or other relevant industry management experience Relevant college degree

• Experience using a PMS and Channel Manager- Cloudbeds experience a plus
• Experience working with the major OTA’s
• History of successful leadership roles
• Budgeting and strategic planning experience
• Must be able to delegate effectively
• Must have excellent skills in the following areas:
• Critical thinking
• Problem solving
• Conflict resolution
• Communication – verbal and written

Personality Traits:

• Organized
• Great self (time) management skills even in a highly distractible environment
• Self-motivated, driven, initiative
• Great listener
• Personable
• Passion for travel, other cultures, adventure
• High tolerance for stress and change
• Valid Driver’s License Job

Description:

• Operations Management
• Manage staff and build strong team focused on common mission
• Evaluate current processes; develop, implement and regular assessment for ongoing improvement
• Manage all aspects of front desk operations
• PMS – Cloudbeds
• OTA’s
• Guest relations
• Ongoing effective management and pricing of room/bed/activity inventory
• Rate comparison with competitive set and year over year
• Marketing and advertising
• Assess current marketing, design plan for improvement
• Manage social media accounts
• Create content calendar

Create advertising campaigns Inventory and Ordering

• Front desk supplies
• Room supplies and guest amenities
• Housekeeping
• Food
• Maintenance
• Maintain facilities in proper working order
• Respond to guest and staff feedback regarding broken or malfunctioning items
• Conduct routine site inspections to identify, resolve and prevent problems
• Atmosphere and Activities
• Ensure mission and culture of the hostel are maintained
• Organize and execute activities
• Record duties, expenses, challenges, successes and areas for improvement for each event for easy replication
• Staff Management/Leadership
• Participate in recruitment and hiring process and decisions
• Onboard and train new hires
• Set clear expectations linked to hostel mission and goals
• Assign and oversee task completion (housekeeping, maintenance, guest activities, front desk, social media)

Ensure staff are following all procedures and living by CAH values and standards Assess staff performance to make sure the right people are in the right jobs

• Provide necessary one-on-one and team coaching, training, and development so that staff has the knowledge, skills, and resources to be successful
• Weekly scheduling
• Public Relations and Industry Relations
• Maintain guest contact lists
• Submit press releases to local media
• Participate in local business associations

Organize local community outreach and volunteer activities for staff and guests Participate in hostel industry events and conferences

• Develop relationships with hostel managers in Colorado Hostel Collective, HIUSA, and other hostel networks
• Build partnerships with local small business

Business Development and Strategy Follow trends in the hostel industry Ensure that the hostel identifies and meets the changing needs of guests

• Create and implement a written plan for growth and expansion to capture more market share and new markets
• IT
• Maintain website
• Maintain staff computer
• Administrate public and private wifi networks

To apply, forward bio & resume to our email address. Or call for more info.

Visit link below for more info:

https://radhostel.com/resident-manager-job/

About Our Hostel: In the shadow of Pikes Peak, just 5 miles from Garden of the Gods (#1 park in the USA, TripAdvisor 2020) our hostel is a blend of Colorado’s mountain culture, thriving art scene, and fresh Colorado Springs vibe. We opened in September of 2018 and during that time we’ve hosted guests from 61 countries and all 50 states. We welcome adventurers, travelers, seekers, wanderlusts, students, and anyone eager to explore all the beauty of the Rocky Mountains. We are the only hostel in town that provides communal lodging and a variety of activities to ensure our guests have the awesome adventure they’re looking for. We offer a mix of private and shared rooms for up to 70 guests, 2 communal kitchens, dining area, lounge, 420-friendly smoking patio, backyard with fire pit, hammocks and seasonal community garden. Our space was designed with a minimalist philosophy so we can focus on what really matters- experiences, not things. This past August we were awarded a Travelers’ Choice award by TripAdvisor for being in the top 10% rated hostels worldwide!

Our Mission – To ensure that every guest leaves the hostel with RAD memories of Colorado by- ❖ creating a safe and welcoming community that encourages unique and lively social interaction ❖ connecting guests to the best recreational activities and cultural attractions of Colorado Springs and the Pikes Peak region Our Values – ❖ The intrinsic value & uniqueness of ALL people ❖ Hospitality ❖ Sustainability ❖ Community Service ❖ Adventure Our Values in Action – ❖ Loving ALL People ❖ Acting with Integrity ❖ Giving Generously ❖ Making a social impact ❖ Creating fun