Reservation Staff / Office Assistant needed at California River Rafting Co.

The purpose of this role is to interact with our rafting clients via phone call, online request, or email and book whitewater rafting trips.

Requirements:

• The desire to give our guests the best rafting experience for their needs.
• Ability to learn and utilize our reservation system “Arctic Reservations” (manual & training provided).
• Desire to learn and possibly raft (if not already familiar with) all 13 river trips we offer.
• Excellent phone and customer service skills.
• Familiarity with Microsoft Word, Excel and Google Sheets.
• Strong organizational skills.
• Be on time and prepared for all scheduled shifts.
• The ability to manage multiple phone lines.
• Maintain a professional appearance and demeanor.
• Must be responsible and make a full commitment to the job for the season (April thru end of August).
• Must be able to pass a background check.
• Must be able to lift 20 lbs.

Responsibilities Include:

• Reporting to the Office Manager.
• Communicating with Operations Manager or River Manager when necessary.
• Answering incoming phone calls.
• Entering reservations, processing payment and sending automated email confirmation to guests.
• Replying to inquiries from our website forms and arctic reservations system.
• Following up on guest and reservation request inquiries.
• Gaining familiarity of camping rental equipment inventory.
• Patience, creativity, communication, and group management skills.
• Familiarity with our Square online store and processing orders.
• May include trips to Post Office or our River Camp Outpost.
• Cleaning of office, restroom, and kitchen area may be needed at times.
• Possible gear shuttle driving, camp, and commissary assistance if needed.
• Being able to adapt to changes in daily logistics.
• Having outstanding communication and rapport building skills with a variety of people.
• Possessing the desire and ability to interact with guests in a friendly and professional manner.
• Maintaining a good attitude and keeping morale high throughout the season.
• Safety conscious practices on the grounds and work spaces.
• Practice environmentally sound processes.

To view full job description, and to apply, visit link here: https://raftcalifornia.com/jobs/