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Reservation Staff / Office Assistant needed at California River Rafting Co.

Job Details

  • Date Posted: June 28, 2020
  • Location: , Lotus, CA
  • Company: Raft California
  • Job Type: Seasonal
  • Salary: TBD
  • Housing Offered: Maybe
  • Experience: 0-2 yrs

Company Contact

  • , Lotus, CA
  • TBD

Raft California

The purpose of this role is to interact with our rafting clients via phone call, online request, or email and book whitewater rafting trips.


  • The desire to give our guests the best rafting experience for their needs.
  • Ability to learn and utilize our reservation system “Arctic Reservations” (manual & training provided).
  • Desire to learn and possibly raft (if not already familiar with) all 13 river trips we offer.
  • Excellent phone and customer service skills.
  • Familiarity with Microsoft Word, Excel and Google Sheets.
  • Strong organizational skills.
  • Be on time and prepared for all scheduled shifts.
  • The ability to manage multiple phone lines.
  • Maintain a professional appearance and demeanor.
  • Must be responsible and make a full commitment to the job for the season (April thru end of August).
  • Must be able to pass a background check.
  • Must be able to lift 20 lbs.

Responsibilities Include:

  • Reporting to the Office Manager.
  • Communicating with Operations Manager or River Manager when necessary.
  • Answering incoming phone calls.
  • Entering reservations, processing payment and sending automated email confirmation to guests.
  • Replying to inquiries from our website forms and arctic reservations system.
  • Following up on guest and reservation request inquiries.
  • Gaining familiarity of camping rental equipment inventory.
  • Patience, creativity, communication, and group management skills.
  • Familiarity with our Square online store and processing orders.
  • May include trips to Post Office or our River Camp Outpost.
  • Cleaning of office, restroom, and kitchen area may be needed at times.
  • Possible gear shuttle driving, camp, and commissary assistance if needed.
  • Being able to adapt to changes in daily logistics.
  • Having outstanding communication and rapport building skills with a variety of people.
  • Possessing the desire and ability to interact with guests in a friendly and professional manner.
  • Maintaining a good attitude and keeping morale high throughout the season.
  • Safety conscious practices on the grounds and work spaces.
  • Practice environmentally sound processes.

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