Lodging Coordinator in Big Sky, Montana

Job Details

  • Date Posted: July 20, 2022
  • Location: Big Sky, Montana
  • Job Type: Full Time
  • Housing Offered: Yes
  • Experience: Some experience required

Company Contact

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  • Big Sky, Montana

Purpose:  The purpose of the Lodging Coordinator is to manage the lodging reservations for the rental program. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, and concierge teams.

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment. 

Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answering lodging inquiries via phone and email
  • Processing lodging reservations through a club resort management system
  • Daily management of reservation systems and reservation tracking spreadsheets
  • The Lodging Coordinator will provide high-quality customer service to all Members and guests

Other Duties and Responsibilities  

  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Maintain privacy of our Members and guests at all time.
  • Maintain a clean and neat appearance at all times.
  • Communicate regularly and effectively with all employees, supervisors, managers and directors.
  • Perform work in a safe and high quality manner.
  • Project a favorable image of Yellowstone Club to Members and guests at all times.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
  • Assist other departments as necessary during busy periods

Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

  • One to two years of customer service related experience
  • Proficiency in the Microsoft Office suite of programs
  • High school diploma, GED or vocational training or job-related course work required

Experience/Education Preferred

  • One year of experience with a reservations system
  • Proven experience using communication and organizational skills to accomplish goals
  • Formal training at vocational schools, colleges or universities recognized
  • Similar combination of education and experience
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Certificates & Licenses

Montana State Driver’s License

Computer Skills

Knowledge of Microsoft office products – Word, Excel, Outlook, Publisher and Power Point

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.