Local Operations Manager needed for Vacation Rental Company in Puerto Vallarta, Mexico

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

Responsibilities:

• Oversee operations in Puerto Vallarta, Mexico managing a specific portfolio of properties
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager and Co-LOM(s) when necessary
• Conduct regular inspections prior to guest and owner arrivals
• Occasional need to perform housekeeping and maintenance duties
• Traveling between worksites is frequent and this person will need their own reliable transportation.

Preferred skills:

• Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures
• Ability to stand, sit, and walk for an extended period of time
• — Reach overhead and below the waist
• — Regularly push, pull, and lift up to 25 pounds
• — Occasionally lift or move up to 50 pounds
• — Bend, stoop, squat, kneel, and twist

For more info, and to apply, visit link below:

https://www.vacasa.com/careers/positions/?gh_jid=2991056

Learn more about Vacasa careers here: https://www.vacasa.com/careers