Hospitality Host in Harrisonburg, Virginia

Under the direction of the Customer Service Manager candidate will be expected to coordinate and perform a wide range of duties including but not limited to: event hosting, dining services, groups and event support (set up and break-down), and various projects contributing to the successful operation of multiple Endless Horizons’ properties. This position will primarily act as the Event Coordinator for Mountain Valley Meeting and Retreat Center but may be assigned to other Horizons locations as needed. Work schedules will vary depending on business volume, weather, and time of year. Nights, weekends, and some holiday work is required.

Duties:

• Hosts groups that visit the various Endless Horizons location including seeing that all event set up is carried out prior to arrival, being present for checking the guests in and attending to their needs while on location and available by host phone for the duration of their stay.
• Participates in event set-up and breakdown at all Endless Horizons locations as assigned.
• Oversees and actively participates in dining room set up and breakdown for each event, serving breakfast lunch, and dinner for guests.
• Acts as client liaison for customer service needs.
• Ensures that all equipment such as, linens, skirting, tables and chairs, food service equipment, small wares etc. are cleaned, organized, and stored properly.
• Willing to support the different departments of Endless Horizons as scheduled.
• Oversees and actively participates in management approved front of house decoration for special events and holiday functions and makes sure that all decorations are properly packed away and sealed to avoid damage from pests, water, cold and heat following special events or holidays
• Maintains a positive work environment with all levels of the organization and guests.
• Effectively communicates with housekeeping and maintenance departments to ensure rooms are clean and maintained prior to guest arrival.
• Models appropriate behavior with guests at all Horizons venues at all times, including wearing appropriate attire, and honoring professional boundaries in the interactions with guests.
• Completes basic housekeeping in the common areas of the house to include hallways, stairwells, shared group spaces and general use bathrooms, particularly during a group stay to ensure facility is kept tidy and presentable.
• Support AirBnB groups via check ins, check outs, and being available on the host phone when needed.
• Assignment of off season projects that include housekeeping and detail cleaning of Mountain Valley.
• Other duties as required

Qualifications:

• Ability to work as part of a team and communicate clearly with Customer Service, Food and Beverage, and Housekeeping and Maintenance to best serve the needs of the guest.
• Ability to build rapport with guests and anticipates needs during their stay.
• Ability to work independently
• Successful completion of a background check