Guest Services

Newly increased starting wages for every position! Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight – 8:00 a.m. We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k – with a company match.

Hiring for Full Time shifts will include Evenings, Weekends, and Holidays.

Experience pay is available.

POSITION SUMMARY

Work as part of a team to provide excellent customer service and guest service information to guests of Prairie’s Edge Casino Resort.

ESSENTIAL FUNCTIONS

• Accurately enters guest information in database.

• Issues players cards to guests.

• Ability to work with disgruntled customers maintaining a friendly, professional disposition at all times.

• Accurately enters data into computer database when issuing coupons and/or players club redemptions.

• Knowledgeable in the operation of the kiosk and current promotional programs

• Professionally, courteously, and accurately answer guests questions.

• Market promotions to guests.

• Makes and answers telephone calls for Guest Services and responds professionally and courteously.

• Makes various announcements over the loudspeaker in a clear, pleasant tone.

• Assists with and maintains inventory, direct mailings, telemarketing, and coat check.

POSITION QUALIFICATIONS

• Accuracy – Ability to perform work accurately and thoroughly.

• Accountability – Ability to accept responsibility and account for his/her actions.

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.

• Communication, Oral – Ability to communicate effectively with others using the spoken word.

• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.

• Friendly – Ability to exhibit a cheerful demeanor toward others.

• Organized – Possessing the trait of being organized or following a systematic method of performing a task.

• Responsible – Ability to be held accountable or answerable for one’s conduct.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: 3 plus months of experience in customer service

Computer Skills: General, basic knowledge and experience with a computer; ability to learn new software quickly; excellent telephone skills required.

Other: Must pass a State and Federal background check and a pre-employment drug screening.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: None. Will train the right candidate.

Certifications & Licenses: Must pass Tobacco Sales Training Program. Must pass Federal and State background check and a pre-employment drug screening.

Other Requirements: Must have the ability to add, subtract, multiply, and divide in all units of measure. Must have basic money counting skills.