Guest Services Associate

Job Details

  • Date Posted: November 7, 2023
  • Location: Asheville, North Carolina
  • Company: Crowne Plaza Resort Asheville
  • Salary: $14 - $16 an hour

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  • Asheville, North Carolina
  • $14 - $16 an hour

Crowne Plaza Resort Asheville

Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities:

  • Maintain a friendly and warm demeanor at all times.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
  • Be aware of all rate packages and promotions currently in effect.
  • Be familiar with all in-house groups. Be aware of all black out and restricted dates.
  • Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Process guest payments.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Explain all amenities to guests at check-in.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Answer all guest inquiries in a timely and professional nature.
  • Adhere to Brand standards and company policies.
  • Performs other duties as assigned.

Knowledge and Skills Required:

  • High School Education and relevant hotel experience
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.