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Guest Service Representative in Skagway, Alaska

Job Details

  • Date Posted: March 17, 2022
  • Location: Skagway, Alaska
  • Job Type: Full Time
  • Salary: $14 / hour + tips
  • Housing Offered: Yes
  • Experience: No experience required

Company Contact

  • Website:
  • Email: [email protected]
  • Phone: (907) 313-4422
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  • Skagway, Alaska
  • $14 / hour + tips

Alaska mountain guides & chilkat guides are hiring for summer 2022!

Come live, work, and play in Southeast Alaska.

Be a part of the Alaska Mountain Guides & Chilkat Guides team and join us this summer in Southeast Alaska where mountains and glaciers meet the ocean! We are currently seeking customer service and entry-level admin positions in our Haines & Skagway offices!
The admin team supports our single-day and multi-day trips on the operational and sales side. Answering phone calls, responding to emails, and assisting the management team with day-to-day tasks.

The guest services reps will help coordinate tour departures, track tickets/waivers, assist with end-of-day settlements, and build relationships with our cruise ship partners & third-party vendors.

No previous experience is required for either position, but previous experience in the cruise industry, customer service, or admin roles is a plus!

These positions are front-facing with a lot of customer interaction. Successful applicants may also be expected to drive guests to tour locations, coordinate transfers, and potentially receive training to guide certain tours (depending on interest, outdoor experience, and comfort).
Our season runs April – October, with some flexibility available for candidates seeking a shorter contract.
Skagway and Haines are located at the north end of the Lynn Fjord and are both adventurers’ paradise. Towering mountains, deep fjords, abundant wildlife, and glacially-fed rivers make the setting for an unforgettable summer! Access to rafting, biking, hiking, climbing, skiing, kayaking and fishing in your free time is abundant and immediate.
End of season bonuses are provided for certain positions and company housing is available! Check out our profile on CoolWorks or email for more information and job descriptions. Get ready for an amazing summer!