Guest Service Expert

Job Details

  • Date Posted: July 31, 2023
  • Location: Dallas, Texas 75201
  • Company: Marriott International, Inc

Company Contact

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  • Dallas, Texas 75201

Marriott International, Inc

Job Number 23124317

Job Category Food and Beverage & Culinary

Location JW Marriott Dallas Arts District, 800 North Harwood Street, Dallas, Texas, United States VIEW ON MAP

Hours Full-Time

Remote location? N

Relocation? N

Position Type Non-Management

Work description

Our job is not just to serve food on a table for our guests to enjoy until it’s time to ask for the bill. On top of that, we want to create an experience that is memorable and unique (food and drink aside). Our Guest Service Experts take the initiative in offering a whole series of services aimed at making the guest enjoy the experience. Whether it’s setting tables, talking to the kitchen, interacting and serving guests, or cleaning work and storage areas, Guest Service Experts make transactions a part of the guest experience. No matter what. your role, there are a number of things critical to success (creating a safe workspace, following company guidelines and procedures, maintain quality standards and ensure that your uniform, personal appearance, and communication are professional. Guest Service Experts are always on the go (stand up, sit down, walk for long periods of time, move on sloping surfaces that are not always smooth and sometimes slippery), review the menu (read and verify information) and are involved in all kinds of tasks (move things, lift, carry, push, and place objects weighing less than 50 pounds without help; they must reach high places and bend down, and they must make movements that require them to bend their arms knees, twisting, reaching and stooping). It is critical that Guest Service Experts consistently do these tasks well (and other reasonable tasks that are required of them) to keep guests happy and the hotel running.

Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables. Marriott International considera a los solicitantes de empleo calificados con antecedentes penales de conformidad con las leyes federales, estatales y locales aplicables.

Marriott Hotels strives to improve the art of hospitality, innovating wherever possible while maintaining the comfort of the world-familiar. As a Marriott Hotels host, you’ll help us keep our promise of “A Wonderful Hotel Experience, Every Time” with caring, sincere service that anticipates guests’ needs to enhance this living legacy. With a name that is synonymous with hospitality around the world, we are proud to invite you to check out career opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands with Marriott International.
You will be where you can do your best work,
you will begin to fulfill your purpose,
you will be part ofof an incredible world team and
you will become your best version.

JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment™. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International.
You will be where you can do your best work,
you will begin to fulfill your purpose,
you will be part of an incredible global team and
you will become your best version.