Guest Service Agents

Job Details

  • Date Posted: September 13, 2023
  • Location: Carmel-By-The-Sea, California
  • Company: Mirabel Hotel & Restaurant Group
  • Salary: $19 an Hour

Company Contact

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  • Carmel-By-The-Sea, California
  • $19 an Hour

Mirabel Hotel & Restaurant Group

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L’Auberge Carmel, the acclaimed Relais & Chateaux hotel, and its Michelin-starred fine dining restaurant, Aubergine, are looking for a new addition to their team. We are interested in team members who are passionate with a constant focus on guest satisfaction.

Come join our exclusive team while we provide exemplary service in downtown Carmel-by-the-Sea.

We are looking for an experienced full-time
Guest Service Agent. The ideal candidate will possess:

  • Attention to detail
  • A strong work ethic
  • A passion for creating memorable guest experiences
  • Flexibility to work weekends and holidays as needed
  • High motivation and an enthusiastic team player attitude
  • The ability to communicate effectively in English
  • 2-3 years of Front Desk or Reservations experience

Guest Services Agent

To provide front desk services to guests including room merchandising, reservations and room assignment activities, handling requests/complaints, and providing information. Is familiar with and complies with the L’Auberge Carmel and Mirabel Hotel and Restaurant Group’s Mission and Service Standards as well as Relais & Chateaux’s standards in performing all key areas of accountability and other essential duties and responsibilities.

Key Areas of Accountability:

  • Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
  • Answer and handle all incoming telephone calls efficiently and accurately according to standards.
  • Make and confirm reservations according to L’Auberge Carmel standards and utilize room merchandising techniques.
  • Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.
  • Act as a Bell Staff in greeting guests and assisting guests in the Bell Staff’s absence or if they are otherwise occupied.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.
  • Post charges such as room, massage, or telephone, to guest folios.
  • Collect payment and make change for guests.
  • Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Follow security and safety standards at all times.
  • Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.
  • Adhere to and promotes the Relais and Chateaux Mission Statement/Objectives.
  • Adhere to and promote the Mirabel Hotel and Restaurant Group Service standards.
  • Adhere to and promote L’Auberge Carmel’s Mission and Vision statements.
  • Perform a daily cashiering audit and balance shift cashiering transactions.
  • Perform preliminary night audit and DOR during day end shift.
  • Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.
  • Promote and maintain good working relationships with your Mirabel group counterparts.

Other essential job duties and responsibilities:

  • Attend all mandatory staff meetings and training sessions.
  • Is familiar with and complies with the Drug-Free Workplace Policy.
  • Stamp, sort, stuff and distribute incoming and outgoing mail and messages as necessary.
  • Maintain and ensure the front desk and lobby area are neat, organized, appealing, and presentable to guests.
  • Maintain and ensure lobby bathrooms are super clean and stocked with paper and towels.
  • Complete daily filing tasks.
  • Transmit and receive telephone messages.
  • Complete daily tracking reports.
  • Maintain sufficient working supplies at the front desk.
  • Communicate with other area hotels and guest liaisons (Visitor’s Center, Travel Agents) regarding daily promotions.
  • Assist in training new/other employees.
  • Provide assistance to other departments as requested or needed.
  • Provide ongoing support and assistance to bell staff.
  • Complete special projects as assigned.