Guest Arrival Expert

The first impression is what counts. When guests arrive at our hotels, we want to make an unforgettable impression on them. The same goes for exits. When guests leave, we want them to leave with a smile and the feeling that we were there for them throughout their stay. We want to create an unforgettable and unique experience from start to finish. Our guest arrival experts take the lead in providing a wide variety of services that guide guests through their arrival and departure experiences. They have the freedom to move around their space and do whatever needs to be done. Whether processing operational needs, fulfilling guest requests, completing reports or sharing local area highlights,

No matter what position you are in, there are a few things that are critical to success: creating a safe workspace, following company policies and procedures, preserving confidentiality, protecting company assets, maintaining standards of quality and ensure that your personal appearance, uniform and communications are professional. Guest arrival experts will be on their feet and moving around (extended standing, sitting or walking), and doing manual work (moving, lifting, carrying, pushing, pulling and placing objects up to 23 kg without assistance and objects weighing more than 34 kg with assistance). It is imperative that Guest Arrivals Experts do all of these things well (and other reasonable job tasks,