Front Desk Agent (& Guest Services) needed at Alaska Resort Destination

Help Wanted

Land's End Resort

Phone
907-235-0414
Location
Homer, AK
Job Type
Full Time
Salary
TBD
Date Posted
March 26, 2021
Housing Offered
No
Experience
0-2 yrs

Land's End - Homer, Alaska

Positions needed Hired:
Front Desk Agent
Tour Desk/Guest Services

Summary of Position:
This position of Front Desk A/B Clerk is to assist in promotion, operations and implementation of policies and procedures to establish Land’s End Resort as Alaska’s premier resort destination. All duties must be carried out in a professional, business-like manner, with flexible and strong leadership abilities. A/B Clerks are expected to make hotel reservations, greet guests, check-in/out guests and meet and exceed our guest needs. This position is expected to communicate and coordinate effectively with the FDM, AFDM and HM, as well as assist other Front Desk clerks and other employees in the completion of duties as necessary.

Essential Functions:
1. Making Hotel/Lodge/Walk-in reservations.
2. Verifying Reservations.
3. Revising reservations.
4. Canceling reservations.
5. Answering information requests and phones efficiently.
6. Familiarize yourself with Group and Special Events information and be able to check them in/out as instructed.
7. Verify reservations/charges are precisely closed to the correct City Ledger and Direct Deposit Accounts.
8. Checking guests into and out of the Hotel and Lodges.
9. Be able to check in/out reservations for Tour Wholesalers and Travel Agents which require special attention.
10. Posting room and tax charges.
11. Posting miscellaneous charges and restaurant charges to the rooms.
12. Filing paperwork and stocking the Front Desk resources.
13. Audit and organize the In-House/Arrival drawer.
14. Keep Front Desk drawers and cabinets organized and stocked.
15. Be educated in Tax Exempt/Purchase Orders and Credit Card Authorization Forms.
16. Correctly close reservations/charges to City Ledger and Direct Deposit.
17. Handle House Accounts.
18. Contact No-Shows promptly.
19. Adept to handle Eres, Expedia and Synxis Reservations as well as seasonal packages promoted by the Land’s End Resort.
20. Cashiering accurately and responsibly.
21. Fluent in Room Key/SafLoc.
22. Housekeeping duties as assigned.

Other Functions:
1. Comply with dress code/uniform.
2. Keep information about guest and co-workers confidential.
3. Other duties as assigned.

Required Knowledge, Skills, and Abilities:
1. Must be able to work any day and any shift as required.
2. Must be able to stand for 8 hours.
3. Able to work in Housekeeping.
4. Work well under pressure.
5. Must have neat, legible penmanship.
6. Must have good communication and organization skills.
7. Ability to multitask.
8. Advanced customer service skills.

Qualifications: Previous experience preferred.

To apply, forward bio & resume to our email address. Or call for more info.

View website here: https://www.lands-end-resort.com/jobs/

Land's End Resort

Land's End Resort

Land's End Resort

About:

For half a century, Land’s End in Homer, Alaska, has been among Alaska’s most cherished waterfront hotels. Perched on the beach at the tip of the famous Homer Spit, Land’s End immerses you in the natural paradise of Kachemak Bay. View whales and sea otters right outside your window or shorebirds as they migrate the shoreline.

Known for its arts, its natural beauty and its world-class fishing, Homer is where Alaskans love to vacation. Our family-friendly hospitality and genuine desire to serve you, our guests, has been our hallmark since 1959, and our biggest source of pride. Land’s End….it’s just the beginning.

Email
[email protected]

Phone
907-235-0414

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