Front Desk Agent

Job Details

  • Date Posted: September 13, 2023
  • Location: Aspen, Colorado
  • Company: The Little Nell

Company Contact

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  • Aspen, Colorado

The Little Nell

Job Description


The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am.

Essential Job Functions

  • Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
  • Must have good rapport with accounting and other personnel
  • Welcome and register hotel guests
  • Check guests out of hotel in accordance with procedures
  • Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
  • Clear all “hold status’ room discrepancies
  • Clear all “non-zero” balances
  • Maintain and update the Hotels’ Guest History
  • Coordinate with other departments’ daily needs or special requirements for all hotel guests
  • Record any guest complaints or problems and notify the appropriate individuals
  • Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
  • Be familiar with room and rate availability for current and future dates
  • Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
  • Be able to work PBX console in order to act as relief back-up staff
  • Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
  • Do daily key count and request keys as par suggests
  • Distribute hotel keys as necessary
  • Be knowledgeable about all group and catering events and locations in the hotel
  • Understand the Hotel Management System as it relates to with check in and check out procedures
  • Run daily reports as necessary
  • Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
  • Responsible for maintaining cash bank and for daily settling of cash bank