Front Desk Agent

Job Details

  • Date Posted: September 13, 2023
  • Location: Aspen, Colorado
  • Company: The Little Nell

Company Contact

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  • Aspen, Colorado

The Little Nell

Job Description


Summary
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am.

Essential Job Functions

  • Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
  • Must have good rapport with accounting and other personnel
  • Welcome and register hotel guests
  • Check guests out of hotel in accordance with procedures
  • Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
  • Clear all “hold status’ room discrepancies
  • Clear all “non-zero” balances
  • Maintain and update the Hotels’ Guest History
  • Coordinate with other departments’ daily needs or special requirements for all hotel guests
  • Record any guest complaints or problems and notify the appropriate individuals
  • Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
  • Be familiar with room and rate availability for current and future dates
  • Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
  • Be able to work PBX console in order to act as relief back-up staff
  • Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
  • Do daily key count and request keys as par suggests
  • Distribute hotel keys as necessary
  • Be knowledgeable about all group and catering events and locations in the hotel
  • Understand the Hotel Management System as it relates to with check in and check out procedures
  • Run daily reports as necessary
  • Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
  • Responsible for maintaining cash bank and for daily settling of cash bank