Driver / Adventure Guide in Skagway, Alaska

Job Details

  • Date Posted: March 15, 2022
  • Location: Skagway, Alaska
  • Job Type: Full Time
  • Salary: $19 / hour + tips
  • Housing Offered: Yes
  • Experience: Some experience required

Company Contact

  • Website: http://www.alaskaexcursions.com
  • Email: [email protected]
  • Phone: (907) 983-4444
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  • Skagway, Alaska
  • $19 / hour + tips

Greets guests on the docks. Safely transports guests to and from Adventure Camp, Horseback ranch, and/or between drop off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. May accompany the guests as an escort throughout the tour to serve as the primary contact for guests throughout the excursion or may return to the dock for the next group. Plays a major role in making sure guests are completely satisfied with their excursion experience.

MAIN JOB RESPONSIBILITIES:

  • Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
  • Greets and gathers guests on the dock, collects tickets (verifying the tour name and time on each ticket), and directs the guests to the bus
  • Accountable for the following prior to departing the dock: verifying the count of tickets before giving them to the dock representative or ship Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and obtains permission to leave from the dock representative
  • Safely transports guests to and from Adventure Camp, Horseback ranch, and/or drop off points while adhering to the timing of the tour (including before and after)
  • Demonstrates knowledge of scripted information by consistently providing guests with accurate, quality information throughout the duration of the excursion
  • Assures the safety of the guests by conducting a pre-trip bus inspection daily, driving the speed limit at all times, assisting guests into and out of all vehicles, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times
  • Acts as a tour escort by accompanying the guests for the whole tour providing them with quality information and answers to their questions
  • Performs chores at camp to include, but not limited to the following: watering the dogs, assist dog camp staff with the handling of dogs, stocking the refreshment area, and maintaining the cleanliness of the puppy pens, bathrooms, refreshment area, and general camp area
  • Responsible for maintaining the cleanliness of the bus, immediately reporting problems with the bus to Maintenance by documenting on white board, and completely filling the bus with the gas at the end of the day
  • Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock, etc.)
  • Transports supplies as needed

ADDITIONAL JOB RESPONSIBILITIES:

  • In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore excursion staff of the actual guest count prior to leaving the dock, communicating the actual guest count to the dock representative via radio, and making sure the tickets get to either the dock representative or office staff prior departing town
  • Acting as a shuttle to transport Glacier Point guests to and from the Small Boat Harbor as needed