Customer Experience Specialist

The purpose of the Customer Experience Specialist is to act as part of a team of liaisons between Keystone Science School and our customers. The Customer Experience Specialist is responsible for upholding the KSS brand in external communications with prospective and currently enrolled clients, which includes both English and Spanish speakers. This position uses phone, electronic chat features, and email to answer questions, comments, and concerns for participants and parents of our programs. This position acts as a registrar and supports the collection of program payment and camper paperwork. Additionally, Specialists support parent communication throughout the summer camp season which includes assisting with parent newsletters, social media, and other mediums of parent communication. This position assists with parent check-in and could be called on to support program instructors as a substitute educator once or twice throughout the summer.