Adventure Concierge needed at Luxury Resort in Great Smoky Mountains

Help Wanted

Blackberry Mountain

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Apply via link
Location
Walland, TN
Job Type
Full Time
Salary
$13.00/ hr
Date Posted
April 5, 2021
Housing Offered
Maybe
Experience
0-2 yrs

Blackberry Mountain

The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the HUB gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned)

  • Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times
  • Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
  • Gathers/tracks guest information and preferences by maintaining guest database
  • Creates unique memorable experiences for our guests
  • Knowledge of merchandise and be able to help guests with sales
  • Re-stocking Gift Shop floor as needed
  • Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
  • Assist with monthly inventory of shops, storage areas, and satellite retail locations
  • Reviews traces daily and confirms information with other departments
  • Audit activity and spa bookings to ensure accuracy
  • Communicates accurate guest information & preferences to other team members & departments
  • Monitors website content to ensure accurate even information is posted

EDUCATION and/or EXPERIENCE

  • High school diploma or equivalent required
  • Must have valid driver’s license
  • Hotel Front of House operations experience preferred

For full job description, and to apply, visit link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=24325&clientkey=29DCD49EB35FC09E9BF2CB0E81BF0782

More info on Blackberry careers can be found here: http://www.blackberrycareers.com/

About Blackberry:
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that has always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion or quality time around the table enjoying celebrated cuisine.

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